Our terms and conditions
By using our website or mobile application, you are
entering into a legally binding agreement with Commbitz. These Terms and
Conditions outline the terms of your access and usage of our application. We
encourage you to carefully review these terms to ensure a mutual understanding
To access the Application, it is essential that you
acknowledge and accept our Terms and Conditions of Use. By doing so, you
demonstrate your understanding and agreement with these terms. However, if you
disagree with any of these conditions, we kindly request that you refrain from
using the application and discontinue its use promptly.
To ensure transparency and clarity, we want to inform you
that there may be additional terms and conditions or documents that are
periodically shared on the Application. These supplemental materials are just
as important as the Terms and Conditions mentioned above and should be
considered as an integral part of your agreement with us.
Rest assured that we have the ultimate authority to make
changes or updates to these Terms and Conditions. This gives us the flexibility
and adaptability to ensure our policies are in line with any evolving
circumstances or reasons that may arise. Rest assured, we will keep you
informed about any modifications to these Terms and Conditions. By simply
updating the "Last updated" date, you will be promptly notified of
any changes. You can rely on this method instead of expecting specific notices
for each alteration.
Ensuring that you are up-to-date with any updates to the
Terms and Conditions is crucial, and it falls under your responsibility. It's
important to regularly review these terms so that you stay informed and aware
of any changes that may affect you.
By continuing to use the Application after revised Terms
and Conditions are posted, you will be automatically subjected to and
considered fully informed about any changes that have been made. It is
important to note that your acceptance of these changes is implied.
Our top priority is to ensure that our service complies
with all applicable laws and regulations. Therefore, it is crucial to note that
the use of our application is strictly intended for individuals and entities in
jurisdictions or countries where it aligns with the legal requirements. We
strongly advise against using our service in any jurisdiction or country where
it would be considered unlawful or against regulations.
By accessing the Application from different locations, individuals take their own initiative and are fully accountable for complying with relevant local laws, if and when they apply.
1. eSIM service
www.commbitz.com (Commbitz) sells prepaid eSIM with data service plans based on eSIM technology (the “Service”). Commbitz may be reselling the Service through a Partner or an Agent.
2. Terms of service
Registering for our Service has never been difficult!! Customers
have multiple options to choose from when signing up. They can conveniently
register through our user-friendly website, access our Commbitz App, or even
register with the help of other trusted partners or agents. We aim to provide a
seamless and hassle-free registration process for all of our valued customers.
To fully enjoy the benefits of registration, customers are kindly
asked to provide essential details. This includes their First and Last name, as
well as a verifiable email address. For added personalization, customers also
have the option to upload a profile photo and share their travel preferences.
Rest assured, providing this information is entirely voluntary and helps us
tailor our services to meet your unique needs.
To register for the service, it is imperative for customers to accept both the General Terms and Conditions, as well as the Privacy Policies. By doing so, customers ensure that they are fully informed about their rights and responsibilities, while also maintaining their privacy and data security.
2.2. Purchase and Activation
2.2.1. Commbitz may limit the availability of plans to specific countries. Rest assured, our website, Commbitz app, and trusted partners and agents are all equipped with easy-to-use search and purchase functionalities. This gives you the freedom to explore, select, and buy the perfect plan that suits your needs without any hassle.
2.2.2. When customers choose
to purchase our Service, they are confirming that they already possess an
unlocked and eSIM-compatible device, as this is a necessary requirement to
fully enjoy the benefits of our Service.
2.2.3. After making a
purchase, it is important for customers to download the eSIM onto their device.
This step ensures that the data plans are properly configured according to your
order specifications. The best part is that once downloaded, the eSIM remains on
your device even after your credit has been used up or your plan has expired.
Customers have the flexibility to remove the eSIM in their
phone settings whenever they please. However, we highly recommend that
customers refrain from removing the eSIM until their plan has been fully
utilized or expired. This will ensure a seamless and uninterrupted experience
throughout their plan duration.
2.2.4. In order to enjoy our services, customers are required to follow a simple process. Firstly, they need to download the eSIM onto their device. Once that's done, activating the data plan attached to the eSIM will initiate the service. It's worth noting that a stable internet connection is essential for a smooth downloading and activation experience. Rest assured, we are here to assist you every step of the way.
2.3. Duration and Termination
2.3.1. Once you have
successfully downloaded the eSIM and activated the associated data plan, the
Service will start right away. You can begin enjoying its benefits without any
delays or waiting periods.
2.3.2. Rest assured that the
duration of the Service will align perfectly with the terms outlined in your
chosen plan. You can rely on our commitment to providing you with the
agreed-upon timeframe, ensuring a seamless and satisfactory experience
throughout your service journey.
2.3.3. Rest assured, the Service will come to an end either when your plan is fully utilized or when its designated duration expires, whichever happens first.
2.3.4. In the event that the
Customer fails to adhere to the obligations stated below, Commbitz reserves the
right to temporarily suspend their access to the Service. This action may be
taken with or without prior notice in order to maintain the integrity of our
Commbitz maintains the right to close any customer's
account and request appropriate payment if there is a suspicion of improper use
of credits, promotions, or referrals for our services. This ensures that our
platform remains fair and compliant with all terms and conditions. We take
violations of laws, statutes, and regulations seriously to protect the
integrity of our services.
Thank you for bringing this to my attention. It is indeed important for Commbitz to protect its interests and maintain the integrity of its services. By reserving the right to close accounts and request proper payment, Commbitz ensures that customers who attempt to use credits, promotions, and referrals in an inappropriate manner will be held accountable. Furthermore, by enforcing these terms and conditions, Commbitz aims to ensure compliance with applicable laws, statutes, and regulatory requirements. This helps create a safe environment for all customers while upholding legal obligations. If you have any further questions or concerns regarding these terms and conditions or any other matter related to Commbitz's services, please feel free to ask.
The Service is offered to you with the understanding that
it is provided as is and as available. At Commbitz, we take every effort to
ensure that the Service remains accessible to you at all times, subject to our
and/or our service provider's ability to maintain network capacity and
connection availability. Rest assured, we are committed to making the Service
as reliable as possible for your convenience.
While Commbitz strives to provide a seamless experience,
it's important to note that our network coverage and service availability are
dependent on the technology and networks provided by our trusted partners.
Therefore, we cannot guarantee uninterrupted connectivity or flawless service
quality at all times. However, rest assured that we continuously work with our
partners to ensure the best possible network performance for our users.
2.4.2. At Commbitz, we believe in collaboration and partnering with other entities to enhance our service offerings. Rest assured that we work with trusted partners to provide you with the best possible experience. While it is not mandatory for us to notify customers about our use of partner services, we value transparency and always strive to keep you informed. We kindly ask our customers to comply with the Terms and Conditions set forth by our esteemed partners as well, ensuring a mutually beneficial relationship for all parties involved.
2.4.3. We understand that the availability of our service relies on the capabilities of our partners to maintain network capacity and connection availability. While we cannot guarantee these factors, we work closely with our partners to ensure optimal service performance and minimize any potential disruptions. Rest assured, we are committed to providing you with the best possible experience.
2.5. Customer Obligations
2.5.1. By utilizing our
Service, the customer affirms their commitment to abide by these Terms and
Conditions. They also acknowledge their responsibility for any and all usage of
2.5.2. Our valued customers understand the importance of providing accurate and up-to-date registration information. By agreeing to this, they demonstrate their commitment to maintaining the highest standards of authenticity and completeness.
2.5.3. To ensure the highest level of security and protection for all users, we kindly ask our customers to keep their passwords confidential. By doing so, you will have full responsibility for any activity or usage associated with your account. In order to maintain a positive experience for all, we reserve the right to remove, reclaim, or modify any username that is deemed objectionable at our sole discretion.
2.5.4. By agreeing to use our Service, customers are expected to abide by all relevant laws and regulations of their home nation, country of residence, and the country they are currently in. This ensures a responsible and compliant use of our Service.
2.5.5. The customer agrees that the service shall be used for personal consumption only.
2.5.6. Our valued customers
understand and acknowledge that the Service should not be utilized for any
abusive, illegal, or fraudulent activities. It is also crucial to refrain from
engaging in actions that may impair or damage the overall integrity of the
Network. By adhering to this policy, we ensure a safe and secure environment
for all users.
2.5.7. By agreeing to our
terms, customers understand the importance of maintaining fairness and
integrity within our Program. This means that credits, promotions, and
referrals for our Services should not be used in a way that undermines the
legitimacy of the Program. This includes creating fake accounts or using
fictitious identities to participate. We value transparency and want to ensure
that everyone has an equal opportunity to benefit from our offerings.
Commbitz retains the right, at our discretion, to
disqualify customers from participating in the Program and using our Services
in the future.
2.5.8. By agreeing to these
terms, the customer acknowledges that in the event of any breach of their
obligations, Commbitz has the right to temporarily suspend the service. It is
important to note that during this suspension period, the customer remains
responsible for all charges related to the services and must fulfill their
payment obligations as outlined in these terms and conditions.
Please be aware that any intentional action to harm or
disrupt the proper functioning of our Services and Program could potentially
violate both criminal and civil laws. We strongly advise against engaging in
such activities, as they can have serious legal consequences.
To protect our rights, Commbitz retains the authority to
seek appropriate remedies and compensation, which may include attorney fees. We
will utilize the full extent of the law, including potential criminal
prosecution if necessary.
3. Payment Terms
3.1. The customer may register and buy the eSIM on our website: https://www.Commbitz.com/ and on the Commbitz App. Payment may be processed through an authorized agent of Commbitz.
3.2. You'll be delighted to know that all eSIMs are prepaid and the prices already include any indirect taxes, unless stated otherwise. To ensure accuracy, the applicable indirect tax will be determined based on the zip code provided in the billing information associated with your Credit Card Payment.
3.3. Indirect taxes refer to sales tax, value-added tax, and other comparable levies or charges imposed by government authorities when Plans are sold. These taxes play a crucial role in generating revenue for the government and are necessary to support various public services and infrastructure developments. By ensuring compliance with these tax obligations, businesses contribute to the overall welfare of society while also maintaining a level playing field for fair competition.
4. Returns and Refunds Policy
4.1. With our seamless eSIM
purchasing process, customers will now have the convenience of being charged
immediately upon their purchase.
4.2. At Commbitz, we
understand that sometimes customers may encounter issues with their eSIM.
That's why we offer a hassle-free refund or change policy for any problems that
arise before the installation and activation of the eSIM. Additionally, if
there is a technical problem originating from our end after the activation of
your eSIM, rest assured that we will take full responsibility and provide
timely assistance to resolve it. Your satisfaction is important to us, and we
are committed to providing you with the best possible experience throughout
your journey with us.
4.3. We value your feedback and want to make it as easy as possible for you to reach out to us. If you have any complaints or feedback about our service, you can contact us through various channels. Simply send us a message on our WhatsApp channel, talk to our chatbot on the website, compose a message to our support team in the Help Center of our mobile app, or email us at email@example.com.
5. Governing Law and Legal Compliance
5.1. Rest assured that this
Agreement, along with any non-contractual obligations arising from it, will be
subject to the laws of the State of London, United Kingdom. In the event of any
disputes, they shall be addressed in the courts within the jurisdiction of the
city London, United Kingdom.
5.2. It's important to note
that your use of our services may be subject to additional rules, regulations,
and laws from other states or countries. We strive to provide a seamless and
compliant experience for our users, ensuring that all applicable guidelines are
privacy of our customers is very important to us. Check out our mobile and
website Privacy Policies. This Terms and Conditions are incorporated into our
When a valid order of a
governmental representative or court order requires us to disclose your
personal details, we may have to do so. Registration for the Services indicates
your consent to such disclosure, including to countries with a lower level of
data protection than the United Kingdom.
Without the express consent and
authorisation of the client, Combitz may assign, transfer or subrogate the
rights and obligations arising from this Agreement to any company of its group.
For more information about terms
You can reach our team
24/7, 365 days a year. Just send a message to our email or our online chat:
You can also call us at: +44 7979 717679 (this line is operated 9.00 – 17.00 Central European Time)
All business enquiries should be sent to: firstname.lastname@example.org
Postal address: Commbitz Ltd, Kemp
House, 152-160 City Road, EC1V 2NX, London, United Kingdom.